Illinois State University operates 292 apartments in two complexes, Cardinal Court and 300 Shelbourne Drive, to accommodate student families, single graduates, and qualifying single junior and senior-level students. University Housing Services strives to provide residents comfortable living quarters while maintaining economical rental rates.

This handbook has been prepared by Apartment Living staff to acquaint residents with the facilities and the services available as well as the regulations that residents are to observe. Please read this material carefully. It is an important supplemental document to the apartment lease. The information here is provided to help maintain the family community environment. The contents are intended to promote residents' participation and assistance in keeping operating costs, and consequently rental rates, as low as possible.

Please direct all housing related inquiries to the Community Aides (CAs), Graduate Assistants (GAs), or to University Housing Services.

Community Aides and Graduate Assistants

The Community Aides (CA) and Graduate Assistants (GA) serve as liaisons between the Central Office Staff of UHS and the residents. The CAs and GAs inform residents of major issues, policies, and procedures and act as resources for residents. Complaints and maintenance concerns may be directed to a CA or GA. Check-ins, publication of the monthly newspaper, support for programming activities, and involvement in the Residents' Associations are all encompassed in the CA and GA positions.

CA's and GA’s position at the Apartment Complexes.

There are two Community Aides (CAs) and one Graduate Assistant (GA) in Cardinal Court. Shelbourne has one CA and one GA. A calendar indicating the CAs' and GAs' names, apartment numbers, and phone numbers is distributed to every apartment each month and a copy is posted in the laundry room in each Complex. One of the Community Aides is on duty each weekday from 4:15 p.m. until 7:30 a.m. and on weekends from 4:15 p.m. on Friday until 7:30 a.m. Monday. Community Aides are also on duty 24 hours per day during holidays and University closings. Please contact the ON DUTY CA during these hours. And please, only emergency contacts after 9:30 p.m. If you have questions that are not answered in this handbook, contact UHS at 438-8611 or the ON DUTY CA during duty hours.

Residents' Associations

Each Complex has a Residents' Association with membership open to all adult residents. A primary function of the Associations is to help create and maintain a community atmosphere within the Complexes. The Associations provide a variety of programs and events. A Programming Committee has been established to assure quality programs and adequate input from the residents.

Another committee is the Finance Study Committee. With designated faculty and staff, the Finance Study Committee members review the Complex budgets and make recommendations for upcoming year. The committee engages in long-range planning so funds will be available for maintenance and renovation. Various improvement projects such as remodeling in Cardinal Court and construction of Community Centers in both Complexes are the result of past Finance Study Committee planning.

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II. FINANCIAL TERMS AND CONDITIONS

Payment Period and Conditions
1. Rental charges are added to the Designated Resident’s University account on a semester basis.
2. Rent is paid at least one month in advance.
3. Payments are made on or before the first day of each month at the Cashier's Office unless otherwise specified on a billing issued under the University's Centralized Accounts Receivable System. Payment may be made in person, through Campus Mail, or through U.S. Mail. Do not send cash by mail. The Designated Resident's name, social security number, and apartment address must be on the face of the remittance.
4. Students receiving scholarships, grants, or loans are to use those funds to pay in full their outstanding debts, charges, or penalties with the University. Refunds originating from overpaid University accounts may be applied to a Resident's rental account.
5. Rental rates may be increased by the University upon 60 days notice to the residents. If rent is not paid by the due date, residents may be blocked from future registration. Records and transcripts may be placed in a "hold" status for delinquent accounts. Failure to pay rent as indicated above may result in a ten-day eviction notice being served. Appeals of any rental charges, lease cancellation fees, repair charges, cleaning charges, or other assessments must be received, in writing, in University Housing Services, within 30 days from the date of written notification that such charges have been assessed. Rent charges begin on the day the apartment is made available to the resident, and terminate as described in the "Vacating" section of this handbook. Rent is prorated, on a 30-day basis, for the beginning month.
Repair and/or Cleaning Charges
1. A $250.00 security deposit will be held by the University at all times during occupancy.
  Residents are responsible for any damage to an apartment during occupancy. Normal wear and tear are excepted.
2. New residents make an inspection of the apartment and review a check-in sheet, with a Community Aide, at the time keys are received.
3. The University will inspect each apartment when it is vacated and will complete repairs and cleaning, if any is required. Repairs and/or cleaning charges are deducted from the security deposit. Charges in excess of the deposit will be billed to the previous resident. Please refer to the Cleaning Guidelines and the Repair/Replacement Charge List included with this booklet.
4. Cleaning and repair charges will become part of the University account; nonpayment of such charges will be handled as outlined in II. Financial Terms and Conditions, Section 1.
5. The procedure for appealing charges is also outlined in Section 1.
Conditions under which the University has the right to cancel the lease agreement by giving ten days written notice
1. Failure to make rental payments as outlined in the Conditions of Occupancy.
2. University dismissal of the resident.
3. Withdrawal from the University by the resident.
4. Termination of employment if resident is a faculty or staff member.
5. Failure to abide by the regulation concerning housing of pets in the Illinois State University Apartment Living Complexes.
6. Infliction of unreasonable damages against person or property by a resident or guest of a resident.
7. Failure to occupy an apartment for more than 120 days.
8. Default or breach of the Terms and Conditions of the Lease Agreement.
9. Economic failure of the Bond Revenue system.
Vacating
1. Leases terminate in August of each year.
2. If a student will not be enrolled for the next semester, a "Notice of Intent to Vacate" must be completed in University Housing Services by July 1 for fall semester, November 1 for spring semester, or April 1 for the summer session, to avoid a lease cancellation fee equal to one month's rent.
3. If a resident will be leaving campus to student teach or to participate in professional practice for University credit which requires residence elsewhere, a Notice of Intent to Vacate must be completed by July 1 for fall semester, November 1 for spring semester, or April 1 for the summer session, to avoid a lease cancellation fee equal to one month's rent.
4. Residents who vacate but remain enrolled at Illinois State must pay rent for the entire lease term unless the apartment is re-rented and the apartment complexes are at 100 percent occupancy.
5. If an enrolled resident vacates, the apartment is re-rented and the complexes are at 100 percent occupancy, rent will be charged up to the date of 100 percent occupancy and a lease cancellation fee equal to one month's rent will be assessed.
6. It is advised that residents talk with an Apartment Living Central Office staff person prior to vacating or entering into another contractual obligation for living accommodations.

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III. GENERAL POLICIES

Regulations

ALL RESIDENTS ARE SUBJECT TO THE REGULATIONS AS OUTLINED IN THE CONDITIONS OF OCCUPANCY, THE UNIVERSITY HANDBOOK, ALL PROVISIONS AND POLICIES OF UNIVERSITY HOUSING SERVICES, ALL UNIVERSITY REGULATIONS, AND ALL STATE, FEDERAL, AND LOCAL LAWS.
Eligibility Requirements
Family students and qualified single students are eligible to reside in University apartments, provided one member of the married couple is, or each single student is enrolled in a degree program for at least seven (7) hours in each of the first and second semesters and four (4) hours during the summer session. Enrollment for fewer hours is acceptable during the final semester of degree completion. Continuing residents are not required to enroll during the summer when pre-registered for the upcoming fall term.

Family students are defined as married students with or without dependent persons residing with them or single students with dependent persons residing with them.

Spouses and/or dependents of married students as well as dependents of single students are required to live in the apartment during the entire lease period. Additionally, dependent persons must be in continuous occupancy in order to qualify for a two-bedroom unit. Exceptions to the hour enrollment and spouse or dependent residency policies may be granted.

Apartments not requested by students may be made available to faculty and staff. Currently, faculty and staff applicants are not being offered apartments unless they also maintain the enrollment requirement. Student residents who accept faculty or staff appointments at Illinois State must continue to enroll in a degree program for seven or more hours to be eligible to remain in the Complexes.

Single junior or senior students must meet the following requirements:
1. Single junior or senior students must have an accumulated grade point average of 3.30 or higher at the time of application and assignment.
2. There may be no record of a sanction applied by the Student Dispute Resolution Services Office, nor any procedure pending with that office, at the time of initial residency.
NOTE: Exceptions may be made, in isolated instances, based on criteria such as previous living experience, military service, and age. A written request for an exception must be submitted with the application.
Alcohol Policy
The possession and consumption of alcoholic beverages by residents and their guests who are 21 years of age or older is permitted within the confines of the individual resident's apartment. The use of alcoholic beverages on University premises shall be considered a privilege and may be allowed only if consistent with State laws and University policies. See the Student Handbook for additional information.
Pets
Pets, with the exception of fish, are not to be in vehicles or anywhere on the grounds of the Complexes at any time. This includes pets owned by residents or residents’ guests. Total capacity of all aquariums in an apartment is limited to 20 gallons.
Guest Visitation
Visits of guests are limited to a one-week stay. Exceptions may be granted upon appeal to the Area Coordinator for Apartment Living, University Housing Services, if special circumstances exist. Residents are responsible for the behavior of their guests at all times.
Subleasing Guidelines
1. Residents of the Cardinal Court and 300 Shelbourne Drive complexes may sublease their apartments, if the resident is returning to the unit, providing the sublessee meets the eligibility requirements as listed in III. General Policies, Section 2 of this handbook, the Conditions of Occupancy and the Apartment Living brochure.
2. Subletting must be approved, in advance and in writing, by University Housing Services. The subletting period may not exceed four months. In order to secure approval of subletting arrangements, the following information must be submitted, in writing, to the Associate Director for Apartment Living, University Housing Services:
  1. The departure and return date of the resident
  2. An address and telephone number at which the resident may be reached during the period of absence
  3. The full name, social security number, and class standing of the sublessee(s) along with indication of family, graduate, or single undergraduate status. Current grade point averages for single undergraduate students must be provided. In addition, the expected arrival and departure dates of the sublessee(s) must be furnished to University Housing Services.
3. Furniture must remain in the apartment during the subleasing period.
4. Subletting is the responsibility of the resident who makes the arrangement with the potential sublessee(s).
5. The rental account and all utilities must remain in the name of the Designated Resident, who is responsible for their payment.
6. All repair and cleaning charges, if any, will be paid by the Designated Resident.
7. It is the Designated Resident's responsibility to determine that the sublessee(s) is aware of and agrees to abide by all provisions in the Conditions of Occupancy, the Apartment Living Handbook, all provisions of University Housing Services, all University Regulations, and all State, Federal, and local laws.
8. The Designated Resident must immediately notify University Housing Services of any changes, such as occupant’s arrival and departure dates, etc., in the written information provided to the Associate Director for Apartment Living.
9. Requests for exception to any of the subleasing requirements should be directed to the Associate Director for Apartment Living.
Entry Policy
The University may enter the premises for the purpose of determining general cleanliness, to treat for pest extermination, to make repairs, to decorate or remodel, and to enforce general University rules and regulations.
Assignment Policy
1. Apartments are assigned according to the date the application was received in University Housing Services.
2. Residents with non-spousal dependents in continuous occupancy have first priority for assignment to two bedroom units. Priorities are as follows:
  1. Current residents with dependents
  2. Incoming residents with dependents
  3. Current residents without dependents
  4. Incoming residents without dependents
3. The University reserves the right to assign apartments, to authorize or deny apartment and apartment-mate changes, to consolidate single student vacancies, and to require residents to move from one apartment to another.
Firearms, Explosives, and Flammable Material
1. A resident or guests of a resident shall not possess or use firearms, explosive devices, or any other devices classified as a weapon by the State of Illinois.
2. Storage and/or use of flammable material in Illinois State University Apartment Living Complexes is prohibited.
Restriction of Business Practice or Advertisement in Illinois State Apartment Living
1. Unauthorized selling and soliciting in the Complexes is prohibited. If such activity occurs, call the ON DUTY Community Aide or the Illinois State University Police, 438-8631.
2. Any advertisement of commercial items must be approved by University Housing Services.
3. Residents may not carry on any organized business for remunerative purposes from the apartments.
Waterbeds
Waterbeds are allowed only in Cardinal Court first floor apartments. Waterbeds are not allowed in Shelbourne or in second floor Cardinal Court apartments. The Resident must provide a waterbed liability policy prior to installation.
Decoration Policy
1. No outside decorations will be permitted.
2. Natural decorations such as cornstalks, hay, straw, etc., shall not be used in University-owned apartments.
3. Natural Christmas trees are permitted, provided they are purchased fresh, placed in water-containing holders, and placed away from radiators, televisions, and other sources of heat.
4. Only miniature energy efficient lights, UL (Underwriters Laboratory) or FM (Factory Mutual) approved, shall be used in any decorations.
5. All lighted decorations shall be unplugged when leaving for overnight or longer periods of time.
6. No candles or open flame devices shall be used in any decorations.
7. Power cords cannot run between the door and door frame, where they may be pinched or cause other hazards; run the cord under the door. Do not run power cords under rugs or carpeting.
8. No decorations may be placed so as to obstruct the exiting path for the apartment or for other apartments.
9. University Housing Services and the Illinois State University Office of Environmental Health and Safety shall have the final authority as to what material may be used in decorations, should questions arise.
10. Decorations in violation of University policy must be removed immediately, at the direction of the Environmental Health and Safety Office or University Housing Services.
Guidelines for Outdoor Grills
1. Grills may not be operated inside any University apartment.
2. Grills may not be operated on any University apartment balcony or on the second floor walkway at Cardinal Court.
3. Grills must be at least six feet from the building when in use or hot.
4. Charcoal lighter fluid may not be stored outside any University apartment.
5. Gasoline may not be used to light charcoal fires.
6. Charcoal grill coals must be cold before disposal and must be dumped into a suitable garbage disposal container.
7. Charcoal grill coals, whether hot or cold, may not be dumped onto the ground.
8. The owner of the grill is responsible for the grill's operation whenever it is in use or hot.
9. Small grills may be stored outside a resident's door; large grills must be stored at the end of the building.
Smoke-free Buildings
1. Whenever residents or visiting guests in a smoke-free building wish to smoke, they will be required to refrain from smoking while inside the apartment or within 25 feet of the building
2. Any person wishing to smoke will be required to do so outside of an apartment and 25 feet away from a smoke-free building.
3. University Housing Services reserves the right to change the Smoke-Free designations at any time. Should a point be reached in occupancy where there is a need for more smoking units, the building status as smoke-free may be changed.
4. If the residents or guests of an apartment violate this agreement, the resident may be required to either transfer to the next available same type/size apartment where smoking is allowed or vacate the Apartment Living Complexes.
Bulletin Boards/Posting Policy
1. Bulletin boards are only for residents’ use.
2. All items must be approved by the Graduate Assistant.
3. All material is dated and initialed by a UHS staff person before it is placed on the board.
4. Materials are removed two weeks after posting unless the resident requests an extension. In case of an extension, all material is re-dated by the Graduate Assistant, or a Community Aide.
5. Residents cannot operate a business from their apartments; therefore no advertisement of any such business can be posted on the boards.
6. No materials promoting or displaying any alcohol or alcohol manufacturer or substance abuse product may be posted any time.
7. Nothing, including banners and signs, may be attached to the exterior of Complex buildings

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IV. MAINTENANCE INFORMATION

Identifying Maintenance Concerns
1. In Cardinal Court and Shelbourne apartments, identifying maintenance requests is the responsibility of the whole community including Community Aides, Graduate Assistants, Inspectors, Apartment Living Central Staff, the residents, and Building Mechanics. The major purpose of maintaining an attractive and well-maintained environment is for the benefit of the occupants living in the Complex. It should be the goal of everyone to share the responsibility of taking care of the Complexes’ living environment.

Maintenance Repair Service

All requests for ROUTINE repairs and maintenance are to be written and deposited in the Maintenance Request Box in the laundry building.

To request EMERGENCY service, please do the following:

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 a.m. to 4 p.m.	Call University Housing Services Facilities at 438-8899 to talk to the dispatcher. If the dispatcher is unavailable, follow the procedure indicated by the answering system.	Call the C.A. on duty. (Check your monthly C.A. on duty calendar)
4 p.m. to 8 a.m.	Call the C.A. on duty. (Check your monthly C.A. on duty calendar)

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8 a.m. to 4 p.m.

Call University Housing Services Facilities at 438-8899 to talk to the dispatcher. If the dispatcher is unavailable, follow the procedure indicated by the answering system.

Call the C.A. on duty.

(Check your monthly C.A. on duty calendar)

4 p.m. to 8 a.m.

Call the C.A. on duty.

(Check your monthly C.A. on duty calendar)

Emergency maintenance requests include but are not limited to: broken pipes, stopped up sinks, overflowing stools and bathtubs, fires, noxious odors, gas or electrical service interruption and all items which threaten the life, health and safety of the apartment residents.

Keys
Cardinal Court - Each key fits the front door of the apartment, the laundry room door, and the mailbox. The key also unlocks the main entrance door to the Community Center during the hours the Center is open for all adult residents’ use.

Shelbourne - Each key fits the front door of the apartment (and the back door in the townhouse units), the laundry room door, and the restroom door in the laundry room, and the mailbox. The key also unlocks the main entrance door to the Community Center during the hours the Center is open for all adult residents’ use.

At any time an individual reports that an assigned apartment key is not in his/her possession, the Apartment Living staff must request a core change. This means that if a resident’s key is temporarily not in the individual's possession, the Apartment Living staff member must assume that the resident is no longer in control of that key and a core change will be requested. A regular core change shall be made unless the resident requests an "emergency" core change to be completed after the end of the normal working day or on weekends. A regular core change ($25.00) will result in a core change during normal working hours by the end of the next working day. "Emergency" core changes will result in a charge of $50.00 to the resident. Once a core change request has been reported to Facilities Management, it will not be cancelled, regardless of whether the resident subsequently locates his/her apartment key. Contact University Housing Services, 438-8611, to request a core change during regular office hours or the Community Aide on duty after office hours and on weekends and holidays.

Insect Extermination

The Pest Control Technician will service A-1 through J-116 Cardinal Court and the Shelbourne Complex on the second Thursday of each month and K-117 through Q-192 Cardinal Court on the second Wednesday of each month.

If roaches/bugs (see C below for ants or spiders) have been seen, please prepare your apartment for treatment, on your regular service date, according to the following guidelines:

Room Seen	Preparation
Kitchen	Remove everything from all cabinets, drawers, pantry, and closets (including items on shelves and floor).
Living Room	Remove everything from the closets.
Bathroom	Remove everything from the medicine cabinet and from under the sink area.
Bedroom	Remove everything from the closets and drawers.
Hallway	Remove everything from the hall closets.

If ants/spiders have been seen, please remove everything from immediate area only. It is not necessary to remove everything from closets, cabinets, drawers, pantries, etc.

IF YOU WISH TO CLEAN, PLEASE DO SO BEFORE TREATMENT.

Place a note on the front door for the Pest Control Technician to indicate where the roaches/bugs have been seen.

Allow three weeks for the treatment to work. If roaches/bugs are seen after three weeks, repeat the above procedures on the regular service date following that month.

If you have any questions about the above or if you need special spraying between monthly services, please contact University Housing Services Facilities at 438-5967.

Drains
If a bathtub or sink drain becomes sluggish or clogged, the plunger provided in each apartment should be used. DO NOT USE ANY CHEMICAL DRAIN SOLVENTS. If the plunger does not free the drain, place a note in the Maintenance Request Box in the laundry area. If emergency service is needed, see the Maintenance Repair section of this booklet.
Stainless Steel Sinks
To assure adequate care is taken of the stainless steel facilities, the following steps should be followed when using and cleaning the stainless steel sinks:
1. Rinse after each use with clean water, wipe with a damp cloth, and dry.
2. Do not allow liquid soap to dry on the stainless steel surface.
3. Scour occasionally with a soft cloth and a mild household LIQUID cleanser. DO NOT USE A POWDER CLEANSER. Always rub with the grain lines.
4. Rinse away cleanser thoroughly with clean water and wipe dry.
Furniture Coaster Cups (SHELBOURNE RESIDENTS ONLY)
1. In order to reduce damage from heavy furniture, coaster cups have been provided in each apartment. These are placed under the legs or casters of heavy furniture such as beds, sofas, etc., in an attempt to prevent cracking of floor tile.
2. The coaster cups remain in the apartment when the unit is vacated. Five sets (20) are charged to one-bedroom units, and eight sets (32) to two-bedroom units. A charge is assessed for each coaster missing when the apartment is vacated.
Alterations, Additions, or Improvements to an Apartment
1. An alteration to an apartment can be made only after written approval is obtained from the University Housing Services Facilities Supervisor.
2. If the resident alters the apartment, without prior written approval, it will be considered damage. The resident will bear the cost of returning it to its original condition.
3. Any material added/attached to the apartment, interior or exterior, without written University approval will be considered an alteration and treated accordingly.
4. Hanging pictures does not constitute an alteration.
Limitations on Electrical Equipment
1. Electrical equipment is limited to appliances that require no more than 110 volts and ten (10) amps to operate. When a window air conditioner is in operation, caution should be taken with other electrical equipment such as irons, toasters, hair dryers, stereos, televisions, etc.
2. Prior to the installation of any electrical or mechanical equipment (including window air conditioners), written approval from the University Housing Services Facilities Supervisor must be obtained.
Paint/Walls
In Cardinal Court, adhesive-backed picture hangers should be used; no nail holes are allowed. Shelbourne residents should use nail picture hangers, but all holes must be patched and sanded smooth before vacating. In some instances the patches must have touch up painting. Do not use any objects that penetrate such as screws, tacks, or nails on the wood surfaces (see Cleaning Guidelines).

Cardinal Court residents should be aware that screws or nails driven into the wooden window frame of the living room window may cause the glass to crack. Contact the Building Mechanic if you have questions.
Garbage Disposal
1. Operating Instructions
  1. Turn on cold water after removing disposal (drain) cover. A strong flow helps disposal operate best.
  2. Turn on disposal switch.
  3. Feed food waste continuously into disposal opening.
2. "Do's and Don'ts"
  1. DO replace cover to drain position when unit is not running and leave in this position to prevent foreign material from accidentally dropping into disposal. For water drainage, tip cover slightly.
  2. DO replace disposal cover in drain position for quieter operation.
  3. DO flush disposal for self-cleansing. Allow disposal and cold water to run after grinding or after draining the sink of dishwater. Some detergents are caustic; flushing will pass such material into the drain line without disposal injury.
  4. DO grind food waste only with a strong flow of cold water.
  5. DON’T grind hard materials such as bones, corn cobs, fruit pits, etc.
  6. DON'T turn off motor or water until grinding is completed and only a motor and water sound is heard.
  7. DON'T use hot water when grinding food waste. However, hot water can be drained into disposal between grinding periods.
  8. DON'T feed large quantities of fibrous food waste (cornhusks, pea pods, etc.) into the disposal. Mix this type of waste with other food waste and feed the disposal gradually. When grinding this type of material, allow the disposal and water to run for a full two minutes after grinding. This permits the disposal to flush ground waste through the drain lines to the main sewer and prevents possible clogging of these drain lines.
  9. DON'T stuff large bulky food waste into the disposal opening. Watermelon rinds, citrus fruit skins, etc., should be cut or broken into smaller pieces that can be readily dropped into the disposal opening.
  10. DON'T feed bottle tops, glass crockery, rags, string or paper or allow hairpins, bobby pins, chemicals or solvents to enter into the disposal. These items could result in a clogged drain line or a jammed disposal. Please be careful.
3. What To Do When Disposal Does Not Operate
  If your disposal stops, it may be due to overloading or a jammed condition. To correct either, use the following steps:
  1. Turn off disposal switch and cold water.
  2. Insert one end of your self-service wrench into center of bottom of disposal and work back and forth until the wrench turns freely in one or more complete revolutions.
  3. Wait three to five minutes to allow disposal motor to cool and then push with thumb on red reset button. Reset button is located on bottom of disposal and is a part of the overload protection switch.
  4. If a foreign object caused stoppage, remove it and resume normal operations by turning on disposal and strong flow of cold water. If after following above instructions, your disposal still does not operate properly, place a note in the Maintenance Request Box.
Light Fixtures
1. Fluorescent tubes above kitchen sinks and light bulbs in the refrigerators, range hoods, and Shelbourne upstairs hallways are provided. Place a note in the Maintenance Request Box to request replacement. All other bulbs are the responsibility of the resident.
2. Cardinal Court kitchen wall (bullet) light fixtures require a 50-watt light bulb or a 60-52 watt mizer light bulb. DO NOT use a straight 60-watt light bulb in this fixture.
3. Shelbourne bathroom lights require 40 watt bulbs.
4. All other light fixtures in both Cardinal Court and Shelbourne apartments use 60-watt light bulbs.
Halogen Lamps
The use of halogen lamps is no longer allowed in Apartment Living Complexes. Halogen bulbs get very hot and can ignite material that comes close to or touches the bulb. Another concern is the excessive amount of electricity each bulb uses.
Weather-stripping
Weather-stripping keeps cold air out and prevents the loss of air-conditioned cool air in the summer. Because of weather-stripping on the bottom of the front door, do not lay carpeting in the area where the door opens.
Proration
Financial charges relating to the damage or theft of University property in the apartment complex are billed to the specific resident or parent of child that is a resident whenever such individuals can be identified.

When damage to or theft of University property in public areas of the apartment complex cannot be assigned to specific individuals, the charges for such damages of theft are divided equally (Prorated) amongst the specific building that the damage is present.

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V. FIRE PROTECTION AND PROCEDURES

Fire Procedures
1. If the smoke detector activates in your apartment:
- Check the apartment for smoke or actual fire. Should no smoke or fire be present, contact the on-duty Community Aide or University Housing Services.
- If there is an actual fire, or if smoke is present, evacuate all apartment occupants to the outside area, and out of the Fire Department's way (across the street or drive).
- In case of an actual fire, warn the neighboring apartments that are along your path of evacuation.
- From the nearest available phone, dial 911. State your name, apartment complex (Cardinal Court or 300 Shelbourne Drive), apartment number (A-1, E-59, or #46), and state that the smoke detector is sounding in your apartment.
- Contact the on-duty Community Aide or University Housing Services.
- Be available to the Normal Fire Department to direct them to your apartment or answer any questions.
- Do NOT attempt to extinguish the fire.
- All occupants should remain outside the building until the Normal Fire Department determines it is safe to re-enter the apartment building.
1. If you hear a smoke detector alarm coming from another apartment:
- Should the smoke detector sound in a vacant (unoccupied) apartment, dial 911. State your name, apartment complex (Cardinal Court or 300 Shelbourne Drive), apartment number (A-1, E-59, or #46) and the apartment number (A-1, E-59, or #46) where the smoke detector is sounding.
- If the smoke detector is sounding in an occupied apartment, check the apartment by banging on the door or walls, by yelling, etc. to determine if the occupants are home or have evacuated the apartment. Then find the closest phone and dial 911. State your name, apartment complex (Cardinal Court or 300 Shelbourne Drive), and the apartment number (A-1, E-59, or #46) where the fire alarm is sounding.
- Evacuate the building, warning the neighboring apartments that are along your path of evacuation. Move a safe distance away (across the street or drive), so you will not be in the way of the Fire Department.
- Contact the on-duty Community Aide or University Housing Services.
- Be available to the Normal Fire Department to direct them to the affected apartment and/or answer any questions.
- All occupants should remain outside the building until the Normal Fire Department determines it is safe to re-enter the apartment building.
(Prepared by the Illinois State University Office of Environmental Health & Safety)
Dry Powder Fire Extinguisher
1. To operate the fire extinguisher:
  1. Remove the fire extinguisher from the holding bracket.
  2. Pull the safety release pin near the top of the fire extinguisher. (This pin may be held in place with a breakable plastic strap.)
  3. Aim the nozzle of the fire extinguisher at the base of the flames.
  4. Squeeze the handles together to discharge the dry powder.
  5. Sweep slowly back and forth across the fire with the dry powder stream.
2. To check the fire extinguisher:
  1. Examine the circular pressure gauge located near the top of the fire extinguisher.
  2. If the indicator needle on this pressure gauge is in the center position or slightly to the overcharged position, the fire extinguisher should operate correctly.
  3. If the indicator needle on this pressure gauge is into the recharge position, the fire extinguisher may not function correctly.
  4. Contact University Housing Services Facilities, 438-8899, if the fire extinguisher pressure gauge indicator needle is into the recharge position or if the needle is well into the overcharge position.
Smoke Detectors
1. As of July 1, 1988, the Smoke Detector Act became law. Under this regulation, tampering with, removing, destroying, disconnecting, or removing the batteries from any installed smoke detector, except in the course of inspection, maintenance, or replacement of the detector, shall be a Class A misdemeanor in the case of a first conviction, and a Class 4 felony in the case of a second or subsequent conviction. All University-owned apartments are equipped with electrical smoke detectors and University Housing Services in the process of removing the existing battery powered ones.
2. To test the detector:
  1. CHECK THE RED LIGHT - Check the red light which can be seen by looking directly into the clear round button on the face of the detector. The red light should be always on.
  2. PUSH THE TEST BUTTON - Push the clear round test button on the face of the detector and hold it for about 10 seconds. If the detector is working correctly, the horn should sound; it should stop shortly after you release the button.
  3. CONTACT UNIVERSITY HOUSING SERVICES FACILITIES - Contact University Housing Services Facilities if the detector is not functioning properly.

Top

VI. ADDITIONAL INFORMATION

Tornadoes and Severe Weather
It is important for you to be aware of changing weather conditions so that you will know when severe weather may affect you. One of the easiest ways to do this is to listen to local radio stations, which give periodic weather bulletins during severe weather. The following is a list of local radio stations that give severe weather information:

Local radio stations with severe weather information
Radio Call Letters	Number
WJBCAM	(1230 On Your Dial)
WBNQFM	(101.5 On Your Dial)
WGLTFM	(89.1 On Your Dial)
WIHNFM	(96.7 On Your Dial)
WBWN	(104.1 On Your Dial)

If a tornado is likely to strike the campus, the steam whistle on the Heating Plant and the sirens in Normal and Bloomington will sound. If the tornado warning is issued, it means to seek shelter immediately. Leave the upper floor of the building; move near an interior support wall of a ground floor apartment. When possible, use heavy furniture, such as a large desk, to shield yourself from falling and flying debris.
See the brochure, "What to do in Case of a Tornado" provided in your move-in packet, for additional information.

Parking
1. Registration concerning the use of vehicles applies to all residents of Apartment Living Complexes.
2. Two permits per apartment are available to residents of Cardinal Court and Shelbourne apartments occupied by a married couple or by two non-related singles. The cost of each permit is $10.00 per year. The permit is valid from August 15 through the following August 15 and is issued at the Parking Services Office, 709 N Main. An apartment lease must be presented when securing a permit. Hours are 7:30 a.m. to 4:15 p.m., Monday through Friday.
3. It is the responsibility of the Resident to renew the permit. Vehicles may not park in the apartment complex area unless a current permit is properly displayed.
4. Visitors must have a "Visitors Parking Permit" to park in the area. One permit per apartment is available in your apartment or from the Complex Community Aide. If two or more visitors need a permit at the same time, temporary permits may be obtained from the Parking Services Office during the hours listed above. After those hours, the permits may be obtained at the Illinois State University Police Station, 105 Nelson Smith Building. That office is open 24 hours a day, seven days a week. The door on the north side of the building is the only door open after 4:15 p.m.
5. Parking and driving on the lawns is prohibited.
6. Motorcycles must park in areas posted "Motorcycle Parking" a decal is not required.
7. The complexes have speed bumps that require speed reduction to one mile per hour (1 mph).
Windows and Balconies
1. Tenants are expected to keep porches and balconies clear of all obstructions and clean at all times and to remove snow and ice from sidewalks and balconies.
2. Residents shall not permit anything to be thrown from the balconies and windows. Nor shall they permit the dusting or shaking of mops, brooms, or any other cleaning material from the balconies and windows.
3. The sidewalks and balconies are to be kept free of boxes, large charcoal burners, charcoal lighter, bikes, chairs, or other items at all times. Nothing, except a small grill, is to be stored on the balcony deck or sidewalk.
4. Do not put nails or screws in the woodwork trim of the Cardinal Court living room window. This may cause the glass to crack immediately or at a later time.
Storage Area
There is a storage area located in the Cardinal Court laundry building. An access door is on the north side of the building. Hours that the storage area is open are posted on the bulletin board in the laundry room. There is a storage bin for each apartment with the apartment number above or beneath it. Please use your apartment bin only! If there are items in your bin that do not belong to you, notify the staff member on duty at the storage bins. It is a good idea to have your name visible on all of your stored property. Residents should lock their bins; Illinois State does not provide padlocks.
Mail Service
U.S. mailboxes are available for each apartment. To insure prompt mail delivery, please put your name, as well as your spouse or roommate's name, on the inside of your mailbox. No one other than the occupants listed on the lease agreement and their dependents may receive mail at the apartment address.
Utility Services
1. Electricity-- Illinois Power Company, 800-755-5000 should be contacted if you have problems or questions, or to terminate service. Residents are billed directly for electrical usage.
2. Gas/Heat-- NICOR provides this service. The number for requesting or terminating service is 888-642-6748. Residents are billed directly for gas usage.
3. Telephone-- Service arrangements may be made by calling 800-483-4000.
4. Cable Television-- Effective August 2005, Basic Cable service is provided at no additional charge. Problems with the cable service should be reported to Insight Cable Repair Service at 452-2253. If the cable cord is missing, contact the On Duty Community Aide for replacement.
5. Internet--Effective August 2005, Broadband internet service is provided at no additional charge. Problems with the service should be reported to Insight Cable Repair Service at 452-2253
Winter Absences
University Housing Services requests that, during the freezing season, residents place a note in the maintenance request box to report overnight absences consisting of three or more consecutive days. Please indicate your planned date of departure and date of return. Thermostats should be set a 65°F or higher during the winter months. The foregoing is designed to provide a check list for the maintenance division to insure that furnaces are operating during your absence. If sub-zero temperatures occur, the possibility of water pipes freezing is a very real threat to buildings and to the personal property within them.

The Illinois State University Police will watch your apartment if you plan to be away. It is necessary that you telephone 438-8631, giving your departure and return dates, to request this service.

Remember, each is a separate process--(1) placing a note in the maintenance request box during the freezing season for precautions against frozen pipes, and (2) requesting the watch by telephoning the Illinois State University Police.
Snow Removal
The University Grounds Crew removes snow from the driveway through Cardinal Court and Shelbourne. A student employee will remove snow and ice from sidewalks in the area of the laundry building. Each apartment has been provided a snow shovel. Occupants are expected to clear the sidewalk in the area of their apartments and to share the responsibility for the other common walk areas. Any questions regarding snow removal should be directed to University Housing Services.
Community Centers and Picnic Shelter
The Centers are available for residents' use. Established policies, procedures, and reservation information may be obtained from the ON DUTY Community Aide or Graduate Assistant. The picnic shelters are available for residents’ use also. Reserving the shelter is possible by contacting the on duty Community Aide or Graduate Assistant. If you reserve the community center, a reserved sign must be displayed the morning of the event. Alcohol is not permitted anywhere on the exterior grounds of the complexes (e.g. not permitted in the Community Centers, picnic shelters, playground, lawn, etc.)
Supervision of Children
Children under the age of five are to be supervised at all times. Unsupervised children are not allowed in either the Community Centers or the laundry buildings. Parents are responsible to see that proper supervision is provided for all children. It is recommended that children not be allowed to play outdoors after dark without supervision. If your child is seen without parent, action will be taken with parent.
Swimming Pools
Pools must be supervised at all times while water is in them. They must be emptied every night or when unsupervised.
Recycling
1. Aluminum Cans – Rinse all cans before placing them in the labeled bins located near the trash dumpsters.
2. Cardboard (corrugated and pressboard) – This includes ribbed and cereal boxes, soda cases, backs of tablets. Flatten and place in container in laundry.
3. Newspaper – Place all newspaper in the labeled bins found inside the laundry and near the trash dumpsters. Remember to remove all glossy inserts before discarding.
4. Steel Cans – Steel cans must have the labels removed and rinsed clean of all food contaminants. Contaminated cans are not acceptable. Please deposit cans in bins marked "steel cans" located near the trash dumpsters.
5. Mixed Paper – Acceptable paper is computer paper, copy paper, colored paper, business cards, letterhead, fax paper, index cards, and envelopes of all colors. Place paper in the container labeled "mixed paper" in the laundry.
Computers
Computers are now available at both community centers. Please be mindful of other students wanting to use the computers. Children over the age of 12 must be accompanied with a parent. If a child is on the computer and an ISU students needs to use the computer, the child must move. Read additional rules for computer usage in each community center over the computers.
Exercise Equipment
Both complexes have exercise mats, resistance bands and workout videos. Check with rules and regulations for uses equipment by contacting a Graduate Assistant for questions or concerns.

Table of Contents

Apartment Handbook

I. INTRODUCTION

Welcome to Apartment Living